Contact CAHPS Technical Assistance
CAHPS® Surveys
Contact the CAHPS Help Line with questions about the development, testing, and administration of CAHPS surveys or their use in public reports and quality improvement initiatives.
- cahps1@westat.com
- 1-800-492-9261
CAHPS Database
Contact the CAHPS Database directly with questions or comments about data submission requirements, file specifications, how to register, or the use of data available from the CAHPS Database.
- CAHPSDatabase@westat.com
- 1-888-808-7108
Surveys Implemented by the Centers for Medicare & Medicaid Services (CMS)
CMS implements several CAHPS surveys. For information on CMS's plans and requirements, please use the following contact information:
CAHPS for Merit-Based Incentive Payment System (MIPS) Survey
- https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/mips.html
- mipscahps@hsag.com
CAHPS Emergency Department Survey
CAHPS Home and Community Based Services Survey
- https://www.medicaid.gov/medicaid/quality-of-care/performance-measurement/cahps-hcbs-survey/index.html
- HCBS-CAHPS@cms.hhs.gov
CAHPS Hospice Survey
- https://www.hospicecahpssurvey.org/
- hospicecahpssurvey@HCQIS.org
- 1–844–472–4621
CAHPS Hospital Survey (HCAHPS)
- http://www.hcahpsonline.org
- hcahps@HCQIS.org
- 1–888–884–4007
CAHPS Home Health Care Survey
- https://homehealthcahps.org/Home.aspx
- HHCAHPS@RTI.org
- 1–866–354–0985
CAHPS In-Center Hemodialysis Survey
- https://ichcahps.org
- ichcahps@rti.org
- 1–866–245–8083
Medicare Advantage and Prescription Drug Plan CAHPS Survey
- https://www.ma-pdpcahps.org/
- MA-PDPCAHPS@HCQIS.org
- 1–877–735–8882
CAHPS Outpatient and Ambulatory Surgery Survey (OAS CAHPS)
- https://oascahps.org/
- oascahps@rti.org
- 1–866–590–7468
