Leadership, Management, and Quality Improvement

Leading By Example Learning Module
This learning module offers ideas to help boost morale, build trust, create a positive work environment, and practice open communication.

Staffing During the COVID-19 Pandemic: A Guide for Nursing Home Leaders
This resource guide was written by and for directors of nursing, administrators, and other nursing home leaders. It outlines steps to reduce or eliminate urgent staff shortages, particularly shortages of direct care workers.

TeamSTEPPS^® 2.0 for Long-Term Care 
TeamSTEPPS provides an evidence-based set of teamwork tools aimed at optimizing patient outcomes by improving communication and teamwork skills among healthcare professionals.

QAPI at a Glance (PDF, 1.5 MB)
This guide explains the principles of quality assurance and performance improvement (QAPI) and provides step-by-step guidance to help staff implement QAPI in nursing homes.

QAPI Self-Assessment Tool (PDF, 105 KB)
Leadership can use this tool to evaluate quality assurance and performance improvement (QAPI) progress.

Nursing Home Survey on Patient Safety Culture
This survey is designed specifically for nursing home providers and other staff and asks for their opinions about the culture of patient safety and healthcare quality in their nursing home.