Guide for Developing a Community-Based Patient Safety Advisory Council
Appendix I. Process Objectives, Measurements, and Evaluation Strategies
The tables below provide examples of objectives that can be adapted for a patient advisory council and ways to measure its success.
A. Create a Patient Advisory Council
| Process Objectives |
Measurement and Evaluation Strategies |
- One and ½ day retreat with persons recruited from focus groups and informant interviews.
- Bi-monthly council meetings will be held during the remaining project cycle.
- Obtain evaluation from council members on group process and progress at each meeting to be used to improve council process.
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- Number of participants in retreat.
- Number of council meetings.
- Number of participants at bi-monthly council meetings (attendance rate = # invited/# attended).
- Evaluation forms completed by council members after each meeting.
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B. Select a Project
| Process Objectives |
Measurement and Evaluation Strategies |
- Conduct 2 focus groups of patients, providers, and community stakeholder representatives.
- Conduct 15-20 key informant interviews with providers and clinic staff.
- Conduct 10 "go-and-see" interviews of patients in their homes.
- Conduct council meetings to define the scope of the project, identify specific objectives, select intervention strategies for achieving project goals, establish evaluation measures.
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- Number of focus groups.
- Number of attendees at focus groups (response rate = # invited/# attended).
- Number of key informant interviews.
- Number of "go-and-sees."
- Analysis of focus group transcripts, interview notes, and "go-and-see" records to determine most important barriers and strategies identified.
- Number of strategies and tools selected by council.
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C. Implement Patient and Provider Interventions
| Process Objectives |
Measurement and Evaluation Strategies |
- Develop, reproduce, and distribute tools directed at patients and community members.
- Develop, reproduce, and distribute tools directed at providers.
- Provide education and training to patients and community members on the use of patient tools.
- Provide education and training to providers on the use of provider tools.
- Increase the level of awareness, availability, and acceptance of thetools through a public awareness campaign.
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- Number of patient and community tools distributed.
- Number of provider tools distributed.
- Number of community-based educational programs conducted.
- Number of attendees participating in community-based educational programs.
- Number of training sessions offered to providers and clinic staff.
- Number of providers attending training sessions.
- Number and type of public awareness programs.
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D. Measure the Impact of Interventions
| Process Objectives |
Measurement and Evaluation Strategies |
- Baseline and post-intervention measurements.
- Identification of correlations between intervention strategies and outcome measurements.
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- Data collection:
- Baseline—at project initiation.
- Two post-intervention measures at 6 and 12 months following the implementation of specific strategies.
- Analysis of data to identify change between baseline to post-intervention results.
- Analysis of data to identify correlation between patient and provider participation in intervention strategies to post-intervention results.
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E. Measure Impact of the Project on Satisfaction of Patients, Providers, and Council Members
| Process Objectives |
Measurement and Evaluation Strategies |
- Patients: Measure overall satisfaction of patients seen at the project sites during the course of the project.
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- Data collection, patient satisfaction survey:
- Baseline—at project initiation.
- Post-intervention measure: At 12 months following the implementation of project interventions.
- Analysis of data to identify change between baseline to post-intervention results.
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- Providers:
- Measure overall staff satisfaction at the project sites during the course of the project.
- Measure perceived value of the council and project strategies.
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- Data collection, employee satisfaction survey:
- Baseline—at project initiation.
- Post-intervention measure: At 12 months following the implementation of project interventions.
- Analysis of data to identify change between baseline to post-intervention results.
- Develop and conduct survey of providers evaluating the council and specific project strategies.
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- Council Members:
- Measure council members' satisfaction with the project.
- Measure council members' perception of effectiveness of the project to improve patient safety.
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- Evaluation forms completed by council members after each meeting.
- Overall evaluation of project completed by council members.
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- Provide access to tools via Internet access.
- Replicate patient advisory councils throughout Aurora Health Care in other areas served
- Produce publications detailing the project model, implementation strategies and tools developed.
- Present the project model, implementation strategies, and tools at conferences and meetings.
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- Number of Web site hits.
- Number of patient advisory councils that are created within the Aurora Health Care system.
- Number of publications.
- Number of presentations by type of group, size of audience, and geographic location.
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