Event Reporting and Learning System Leads to Improvements in Patient Safety Culture (Webcast)
Summary
On Wednesday, December 18, 2019, AHRQ hosted a webcast that highlighted an event reporting initiative from the University of North Carolina Medical Center (UNCMC) that led to improvement in staff perceptions of their organization's culture of patient safety. Speakers discussed how implementation of a new event reporting system in UNC's outpatient Radiation Oncology Department led to improvement on the Surveys on Patient Safety Culture™ (SOPS™) Medical Office survey. Building on this initial success, UNCMC embarked on a journey to improve the event reporting system and SOPS throughout the Medical Center.
Speakers and Presentation Slides
CAHPS and SOPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality (AHRQ)
AHRQ’s Surveys on Patient Safety Culture™ (SOPS™) Program (PDF, 534 KB)
Director of Healthcare Engineering Division
School of Medicine, Radiation Oncology
University of North Carolina—Chapel Hill
Implementation of an Event Reporting and Learning System Leads to Improvements in Patient Safety Culture at UNC Medical Center (PDF, 2 MB)
Clinical Assistant Professor
Healthcare Engineering Division
School of Medicine, Radiation Oncology
University of North Carolina—Chapel Hill
Culture of Safety Improvement Project UNC Medical Center (PDF, 742 KB)
Associate Vice President of Risk Management
University of North Carolina Health Care
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Introduction (PDF, 2 MB)
Questions & Answers (PDF, 326 KB)
Recording
Implementation of an Event Reporting and Learning System Leads to Improvements in Patient Safety Culture at UNC Medical Center (1 hour, 30 seconds)
Transcript
Read the transcript of the webcast (PDF, 342 KB).
If you have any questions, please contact the SOPS User Network at SafetyCultureSurveys@westat.com or 1-888-324-9749.
About the Surveys on Patient Safety Culture
The Surveys on Patient Safety Culture are a suite of surveys that assess provider and staff opinions about patient safety culture in hospitals, outpatient medical offices, nursing homes, community pharmacies, and ambulatory surgery centers. The patient safety culture surveys program at the Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of patient safety culture surveys, resources, and databases, and provides technical assistance to users. Learn more about the program at: https://www.ahrq.gov/sops/index.html.
