What You Can Evaluate About a Quality Reporting Project?

An evaluation of a consumer report could have any of three major focal points:

• Evaluating the Process. The process involves all the steps you took to get the results you wanted.
• Evaluating Results. The results address whether you achieved your objectives, as well as what other, unexpected outcomes emerged.
• Evaluating Cost-Effectiveness. Cost-effectiveness addresses whether you have used your resources as wisely as possible and whether there might be less expensive ways to achieve the same results.

Also in "Assess Your Reporting Project"

• Why You Should Evaluate Your Reporting Project
• What You Can Evaluate
• Elements of an Evaluation Plan
• Applying Lessons Learned
• Recommended Reading on Evaluation