Quality Improvement (QI) in Primary Care Practice: Case Study

Resource: Quality Improvement in a Primary Care Practice

This case study of a primary care practice provides insight into the clinic’s quality improvement project to improve blood pressure control. The study highlights the steps in the quality improvement process and lessons learned. In accordance with Key Driver 3: Optimize health information systems to extract data and support use of evidence in practice, the case study discusses how the practice used its electronic health record to develop a registry and identify and engage patients, as called for by Key Driver 5: Engage with patients and families in evidence-based care and quality improvement. The case study also addresses several of the change strategies in Key Driver 4: Create and support high functioning teams to deliver high-quality evidence-based care, including developing a shared sense of accountability, empowering team members through training, and establishing workflows and good communication protocols.

Please note that the evidence, recommendations, and/or measures have changed since the development of this resource. Make sure you incorporate the most recent information when using this tool.

Institution of origin: The Office of the National Coordinator for Health Information Technology (ONC)

Publication date: 2013