Understanding CAHPS Surveys: A Primer for New Users (January 2018)
January 11, 2018
Summary
This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS surveys. Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey development and administration. Speakers also reviewed research findings related to survey administration and discussed the ways in which organizations are using survey results.
Speakers and PowerPoint Slides
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Presentation Slides (PDF, 231 KB)
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Presentation Slides (PDF, 231 KB)
Dale Shaller, MPA
Principal
Shaller Consulting Group
What You Should Know About All CAHPS Surveys (PDF, 207 KB)
How Are Survey Results Used? (PDF, 451 KB)
Principal
Shaller Consulting Group
What You Should Know About All CAHPS Surveys (PDF, 207 KB)
How Are Survey Results Used? (PDF, 451 KB)
Stephanie Fry (Moderator and Speaker)
Senior Study Director
Westat
Introduction Presentation Slides (PDF, 270 KB)
What Is Patient Experience and How Does CAHPS Measure It? (PDF, 435 KB)
How Are CAHPS Surveys Administered? (PDF, 200 KB)
Closing Presentation Slides (PDF, 184 KB)
Senior Study Director
Westat
Introduction Presentation Slides (PDF, 270 KB)
What Is Patient Experience and How Does CAHPS Measure It? (PDF, 435 KB)
How Are CAHPS Surveys Administered? (PDF, 200 KB)
Closing Presentation Slides (PDF, 184 KB)
Recording
Transcript
Read the transcript of the Webcast (PDF, 301 KB)
Related Materials
CAHPS Ambulatory Care Improvement Guide
Examining the Role of Patient Experience Surveys in Measuring Health Care Quality
Measuring Patient Experience As a Strategy for Improving Primary Care
