Developing Invitation Messages That Increase CAHPS Survey Response Rates
September 10, 2019
Summary
This AHRQ webcast examined how wording changes in emailed and mailed survey invitations can increase participation in CAHPS patient experience surveys. Speakers discussed what's known about the impact of survey invitations on response rates and shared the results of two experiments designed to encourage survey responses
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 875 KB)
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 875 KB)
Jack Fowler, Ph.D.
Senior Research Fellow
Center for Survey Research
University of Massachusetts Boston
Email Messaging To Increase Web Response Rates (PDF, 916 KB)
Center for Survey Research
University of Massachusetts Boston
Email Messaging To Increase Web Response Rates (PDF, 916 KB)
Dale Shaller, M.P.A.
Principal
Shaller Consulting Group
Wording to Encourage Completion of Open-Ended Survey Questions: Results of Two Pilot Studies (PDF, 1 MB)
Principal
Shaller Consulting Group
Wording to Encourage Completion of Open-Ended Survey Questions: Results of Two Pilot Studies (PDF, 1 MB)
Julie Brown
Director of Survey Market Development
RAND
Foundations in Prior Research (PDF, 894 KB)
Introduction Presentation Slides (PDF, 1.77 MB)
Closing Presentation Slides (PDF, 992 KB)
RAND
Foundations in Prior Research (PDF, 894 KB)
Introduction Presentation Slides (PDF, 1.77 MB)
Closing Presentation Slides (PDF, 992 KB)
Recording
Developing Invitation Messages That Increase CAHPS Survey Response Rates (01:01:04)
Transcript
Developing Invitation Messages That Increase CAHPS Survey Response Rates (PDF, 718 KB)
Related Materials
Summary of the September 2018 research meeting on advances in survey methodology (PDF, 442 KB)
Literature review: CAHPS Survey Administration: What We Know and Potential Research Questions (PDF, 738 KB)
