Care Management – An Implementation Guide for Primary Care Practices

Resource: Care Management – An Implementation Guide for Primary Care Practices (PDF, 5.5 MB, 111 page)

This guide, based upon research on successful strategies used in practices with documented outcomes, helps primary care practices implement care management. It also helps new care managers become acquainted with the potential roles they can play on the care team. The guide includes the following chapters:

• What is Care Management and Why Would My Practice Want It?
• Selecting the Right Care Manager and Clarifying the Care Manager Role
• Training the Care Manager and Practice Team
• Structuring Care Management
• Implementation and Sustainability Issues: Getting Care Management Started and Making it Continue to Work Well
• Resources
• Data Collection, Management and Analytics
• Paying for Care Management
• Evaluation – How is your Care Management Program Working?

Care managers are critical members of the care team and this guide supports their integration, as indicated by Key Driver 4: Create and Support High Functioning Care Teams to Deliver High-Quality Evidence-Based Care. By linking patients and families with community resources, the guide also aligns with Key Driver 5: Engage with Patients and Families in Evidence-Based Care and Quality Improvement.

Institution of origin: University of Colorado Department of Family Medicine and Michigan State University Department of Family Medicine

Authors: Jodi Summers Holtrop, Laurie Fitzpatrick, Bonnie T. Jortberg, Elizabeth W. Staton, Ruth Clark, Sue Voss, and Karla Saffer.

Acknowledgements: Produced with funding from the Agency for Healthcare Research and Quality (Grant number 1 R18 HS 022690-01A1).

Publication date: September 2017