Elevating the Role of Medical/Clinical Assistants Care Teams

Resource: Continuous and Team-Based Healing Relationships Supplement: Elevating the Role of the Medical/Clinical Assistant (PDF, 5.5 MB, 12 pages)

This manual provides the tools for an intensive, week-long training session designed to enhance the expertise of MAs, and to empower them with the practical tools to succeed with greater responsibility and accountability for patient care. The curriculum teaches MAs to work side by side with providers, and learn to do more during the rooming process, from reviewing medications, to goal setting, to patient education. In accordance with Key Driver 4: Create and support high functioning teams to deliver high-quality evidence-based care, MAs can learn to take on an expanded role in the primary care team in providing evidence-based care. This document provides links to the curriculum materials and includes sections on:

• Building the Care Team Through Training.
• How Does a Practice Implement this Curriculum?
• Case Study: North Shore Physician’s Group.

Institution of origin: Safety Net Medical Home Initiative

Author(s): Loudin B, Gainer L, Mayor M, Petrillo GD

Publication date: August 2011