Workflow Analysis for Quality Improvement (QI) in Primary Care

Resource: Workflow Analysis for Quality Improvement (PDF, 1.67 MB, 17 pages)

This presentation explains how primary care practices can use workflow analysis for quality improvement in all office systems—such as scheduling, patient flow, and billing. It provides step-by-step guidance and a systems assessment tool. Practices can use these tools to involve staff in identifying processes that need improvement and for planning changes, aspects of Key Driver 2: Implement a data-driven quality improvement process to integrate evidence into practice procedures.

Institution of origin: North Carolina Area Health Education Centers

Author(s): Lefebvre, A

Permissions: Posted with permission of Heart Health NOW!.

Acknowledgements: University of North Carolina at Chapel Hill, Heart Health NOW!, Agency for Healthcare Research and Quality EvidenceNOW Initiative

Publication date: 2015