How to Map Workflows in Health Care Settings

Resource: Mapping and Redesigning Workflow (PDF, 8.8 MB, 69 (Including 54 pages of slides in appendices) pages)

Part of an AHRQ curriculum used to train practice facilitators, this resource explains the purpose and process of workflow mapping in a primary care setting. It includes a list of important activities to map, questions to consider in workflow redesign, and tips for implementing and sustaining new workflows. The appendices include slides from two presentations: an introductory course on workflow mapping and flowcharts, and a presentation on using workflow mapping. Workflow mapping is one of the quality improvement tools used to support Key Driver 2: Implement a data-driven quality improvement process to integrate evidence into practice procedures. Swim lanes, a type of workflow map, can be helpful in clarifying the responsibilities of each care team member, a key part of Key Driver 4: Create and support high functioning teams to deliver high-quality evidence-based care. Although the resource is directed to practice facilitators, it can be used by practices.

Institution of origin: Agency for Healthcare Research and Quality

Authors: Knox L, Brach C

Acknowledgements: This document is part of AHRQ’s Primary Care Practice Facilitation Curriculum, available at: https://www.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/curriculum/index.html.