Using Workflow Analysis to Improve Primary Care Patient Flow: Webinar

Resource: Video: Optimizing Key Workflows (http://www.screencast.com/users/chsresults/folders/HVH%20Kickoff%20February%202016/media/7f00cfe2-27f6-4eef-87bb-2af03afd4068)

This recorded webinar uses workflow analysis, including swim lane diagrams, to talk about how to improve the patient flow in primary care practices. By identifying many primary care processes that could benefit from a workflow analysis and highlighting the role practice staff play in identifying gaps in care and opportunities to improve current workflows, this resource supports Key Driver 2: Implement a data-driven quality improvement process to integrate evidence into practice procedures.

Institution of origin: Virginia Commonwealth University

Author(s): Miller S, Elward K

Copyright information and permissions: Used with permission from Heart of Virginia Healthcare.

Acknowledgements: Heart of Virginia Healthcare, Agency for Healthcare Research and Quality EvidenceNOW Initiative

Publication date: February 13, 2016