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34. Amelung D, Whitaker KL, Lennard D, Ogden M, Sheringham J, Zhou Y, Walter FM, Singh H, Vincent C, Black G. Influence of doctor-patient conversations on behaviours of patients presenting to primary care with new or persistent symptoms: a video observation study. BMJ Qual Saf 2019. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7057803/. Accessed April 1, 2020.
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37. Smith MW, Davis GT, Murphy DR, Laxmisan A, Singh H. Resilient actions in the diagnostic process and system performance. BMJ Qual Saf 2013;22(12):1006-13. https://www.ncbi.nlm.nih.gov/pmc/ articles/PMC3833904/. Accessed April 1, 2020.
38. Murff HJ, Patel VL, Hripcsak G, Bates DW. Detecting adverse events for patient safety research: a review of current methodologies. J Biomed Inform 2003;36(1-2):131-43. https://www.ncbi.nlm.nih.gov/pubmed/14552854. Accessed April 1, 2020.
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40. Rosen AK. Are we getting better at measuring patient safety? Perspectives on Safety 2010 Nov 1. https://psnet.ahrq.gov/perspective/are-we-getting-better-measuring-patient-safety. Accessed April 1, 2020.
41. Levtzion-Korach O, Frankel A, Alcalai H, Keohane C, Orav J, Graydon-Baker E, Barnes J, Gordon K, Puopulo AL, Tomov EI, Sato L, Bates DW. Integrating incident data from five reporting systems to assess patient safety: making sense of the elephant. Jt Comm J Qual Patient Saf 2010;36(9):402-10. https://www.ncbi.nlm.nih.gov/pubmed/20873673. Accessed April 1, 2020.
42. Meeks DW, Meyer AN, Rose B, Walker YN, Singh H. Exploring new avenues to assess the sharp end of patient safety: an analysis of nationally aggregated peer review data. BMJ Qual Saf 2014;23(12):1023-30. https://www.ncbi.nlm.nih.gov/pubmed/25260781. Accessed April 1, 2020.
43. Tejerina EE, Padilla R, Abril E, Frutos-Vivar F, Ballen A, Rodriguez-Barbero JM, Lorente JÁ, Esteban A. Autopsy-detected diagnostic errors over time in the intensive care unit. Hum Pathol 2018;76:85-90. https://www.ncbi.nlm.nih.gov/pubmed/29530753. Accessed April 1, 2020.
44. Hautz WE, Kammer JE, Hautz SC, Sauter TC, Zwaan L, Exadaktylos AK, Birrenbach T, Maier V, Müller M, Schauber SK. Diagnostic error increases mortality and length of hospital stay in patients presenting through the emergency room. Scand J Trauma Resusc Emerg Med 2019;27(1):54. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6505221/. Accessed April 1, 2020.
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52. Okafor N, Payne VL, Chathampally Y, Miller S, Doshi P, Singh H. Using voluntary reports from physicians to learn from diagnostic errors in emergency medicine. Emerg Med J 2015. https://www.ncbi.nlm.nih.gov/pubmed/26531860. Accessed April 2, 2020.
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57. Haroutunian P, Alsabri M, Kerdiles FJ, Adel Ahmed Abdullah H, Bellou A. Analysis of factors and medical errors involved in patient complaints in a European emergency department. Adv J Emerg Med 2018;2(1):e4. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6548105/. Accessed April 2, 2020.
58. Gillespie A, Reader TW. Patient-centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety. Milbank Q 2018;96(3):530-67. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6131356/. Accessed April 2, 2020.
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95. Cifra CL, Ten Eyck P, Dawson JD, Reisinger HS, Singh H, Herwaldt LA. Factors associated with diagnostic error on admission to a PICU: a pilot study. Pediatr Crit Care Med 2020. https://www.ncbi.nlm.nih.gov/pubmed/32097247. Accessed April 2, 2020.
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