Implementation Guide for the CANDOR Process: Appendix B
Team Roles and Responsibilities
| Role | Responsibilities | Suggested Background or Experience for Staff Roles |
|---|---|---|
| I. CANDOR Implementation Team | ||
| CANDOR Implementation Team Leader | Organization-wide implementation of the CANDOR process | Influential senior leader who has the authority to make decisions, such as: Chief Medical Officer, Chief Nursing Officer, etc. |
| II. Communication Team (With Sub-Teams For Disclosure And Care For The Caregiver) | ||
| Communication Team Lead | Provides support and oversight for the Disclosure and the Care for the Caregiver Teams for implementation | Influential and positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager, Risk Manager) |
| Disclosure Lead(s) | Implements the Disclosure and Communication program, as necessary; reports to the Communication Team Leader | Influential and positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager, Risk Manager) |
| Disclosure Communicator(s) | Physician, nurse, resident, risk manager, social services, chaplain | |
| Care for the Caregiver Lead(s) | Implements the Care for the Caregiver program; reports to the CANDOR Implementation Team Leader | Influential staff person who may have experienced a second-victim event and wants to support caregivers |
| Care for the Caregiver Peer Supporters | Assists the Team Lead with developing, educating, and implementing the Care for the Caregiver program | Physician, nurse, resident, risk management, social services, chaplain, human resources |
| III. Event Reporting, Investigation, And Analysis Team | ||
| Event Reporting, Investigation, and Analysis Team Lead | Implements the event reporting, investigation, and analysis processes; reports to the CANDOR Implementation Team Leader | Director of Risk Management |
| Event Reporting, Investigation, and Analysis Team | Assists the Team Lead with developing, educating, and implementing the event reporting, investigation and analysis process for the organization | Risk management staff, nurse manager, legal, claims |
| IV. Resolution Team | ||
| Resolution Team Lead | Implements the resolution process; reports to the CANDOR Implementation Team Leader | Director of Risk Management, Legal Counsel |
| Resolution Team Members | Assists the Team Lead with developing, educating, and implementing the resolution process for the organization | Risk management staff, claims, legal |
| V. Auxiliary Team Members | ||
| Physician Champion | Reinforces goals of the CANDOR process; educates clinical staff about the CANDOR process; serves as liaison to promote and support CANDOR process implementation with the medical staff | Physician, resident (if applicable) |
| Nurse Champion | Reinforces goals of the CANDOR process; educates clinical staff about the CANDOR process; serves as liaison to promote and support CANDOR process implementation with the nursing staff | Director of Nursing or designee |
| Risk Management Champion | Reinforces goals of the CANDOR process; educates risk, legal, claims staff about the CANDOR process; serves as liaison to promote and support CANDOR process implementation with the risk, legal, and claims staff | Director of Risk Management or designee |
| Direct Patient Care Staff | Serves as liaison to promote and support CANDOR process implementation with the direct patient care staff | Nurse manager and/or charge nurse, staff development coordinator/educator |
| Indirect Patient Care Staff | Serves as liaison to promote and support CANDOR process implementation with the indirect patient care staff | Housekeeping/maintenance, social services, pharmacist, laboratory, radiology, security/guest services, other |
| Patient and Family Advisors | Attends team meetings and supports the team on specific activities; provides the voice of the patient throughout the CANDOR process implementation | Patients, families, patient liaison, patient advisors |
| Marketing/Communications | Attends team meetings as needed; assists with promoting the CANDOR process to organization personnel as well as patients and families | Public relations, human resources |
| Information Technology | Attends team meetings as needed; assists with implementing technology processes that support and promote the CANDOR process implementation | Information technology, medical records |
