| Description | Who is involved | Outcomes measured |
|---|---|---|
| Establishing patient and family advisory councils107,131,169,207-216 | ||
| Councils enable patients and family members to be involved in key organizational decisions and to participate in safety policies, facility planning, and hiring of new staff or management | Patients, family members, hospital staff | Case studies provide some evidence of positive outcomes:
|
| Introducing other opportunities for patients and families to participate at a hospital level107,169,213,215,217 | ||
| Participating on committees (e.g., patient safety, quality improvement teams) or serving as "faculty" for hospital orientation or training medical and nursing students | Patients, family members |
|
| Eliciting patient and family member feedback167,218 | ||
| Patient satisfaction surveys or patient focus groups | Patients, families, moderator |
|
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Guide to Patient and Family Engagement
Exhibit 12. Involving Patients and Family Members at the Hospital Level
Table of Contents
- Guide to Patient and Family Engagement
- Executive Summary
- Introduction
- Methods
- Findings
- Implications for the Guide
- Summary and Discussion
- Next Steps
- References
- Appendix A: Draft Key Informant Interview Protocol
- Appendix B: Summary of Search Terms
- Appendix C: List of Web Sites Reviewed
- Appendix D: Data Abstraction Protocol
Publication: 12-0042-EF
Page last reviewed July 2018
Page originally created September 2012
Internet Citation: Exhibit 12. Involving Patients and Family Members at the Hospital Level. Content last reviewed July 2018. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex12.html
