Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other Strategies (Webcast)
January 11, 2024
Contents
Summary
This webcast provided strategies for improving survey response rates and the representativeness of survey data, particularly for those surveys required by the Centers for Medicare & Medicaid Services (CMS). Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to test web-first administration modes for Medicare CAHPS and the CAHPS Hospice Survey. Speakers also discussed technological approaches to increase response rates.
Review questions asked during this webcast.
Speakers and Presentation Slides
Jonathan Bakdash, Ph.D.
Social Science Analyst
CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 506 KB)
Social Science Analyst
CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 506 KB)
Julie Brown
Senior Survey Researcher
RAND
Santa Monica, CA
Trends in Survey Response Rates (PDF, 220 KB)
Senior Survey Researcher
RAND
Santa Monica, CA
Trends in Survey Response Rates (PDF, 220 KB)
Marc Eliott, Ph.D.
Senior Principal Researcher
RAND
Santa Monica, CA
The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments (PDF, 470 KB)
Senior Principal Researcher
RAND
Santa Monica, CA
The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments (PDF, 470 KB)
Elizabeth Goldstein, Ph.D.
Director, Division of Consumer Assessment and Plan Performance
Centers for Medicare and Medicaid Services (CMS)
Baltimore, MD
CAHPS Surveys at the Centers for Medicare & Medicaid Services (CMS) (PDF, 492 KB)
Director, Division of Consumer Assessment and Plan Performance
Centers for Medicare and Medicaid Services (CMS)
Baltimore, MD
CAHPS Surveys at the Centers for Medicare & Medicaid Services (CMS) (PDF, 492 KB)
Joann Sorra, Ph.D. (Moderator)
Vice President and Project Director
Westat
Rockville, MD
Vice President and Project Director
Westat
Rockville, MD
AHRQ's CAHPS Program: Improving Response Rates and Representativeness—An Overview of Web-First and Other Strategies (PDF, 422 KB)
Closing (PDF, 274 KB)
Closing (PDF, 274 KB)
Recording
Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other Strategies (Webcast) (1:01:18)
