Understanding CAHPS Surveys: A Primer for New Users (January 2020)
January 22, 2020
Summary
This AHRQ webcast provided an overview of CAHPS® surveys and explain how they focus on patients' priorities and build on current research in survey development and administration. Speakers discussed the ways in which organizations are using survey results.
Read AHRQ's program brief: CAHPS Assessing Health Care Quality From the Patient's Perspective (PDF, 560 KB)
Speakers
Caren Ginsberg, Ph.D.
CAHPS and SOPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 734 KB)
CAHPS and SOPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 734 KB)
Dale Shaller, M.P.A.
Principal
Shaller Consulting Group
Stillwater, MN
How are Survey Results Used (PDF, 1.4 MB)
Principal
Shaller Consulting Group
Stillwater, MN
How are Survey Results Used (PDF, 1.4 MB)
Stephanie Fry
(Moderator and Speaker)
Senior Study Director
Westat
Rockville, MD
What is Patient Experience and How Does CAHPS Measure it? (PDF, 840 KB)
How are CAHPS Surveys Administered (PDF, 904 KB)
Introduction Presentation Slides (PDF, 2.6 MB)
Closing Presentation Slides (PDF, 863 KB)
(Moderator and Speaker)
Senior Study Director
Westat
Rockville, MD
What is Patient Experience and How Does CAHPS Measure it? (PDF, 840 KB)
How are CAHPS Surveys Administered (PDF, 904 KB)
Introduction Presentation Slides (PDF, 2.6 MB)
Closing Presentation Slides (PDF, 863 KB)
Recording
Understanding CAHPS SURVEYS: A Primer for New Users, January 22, 2020 [1 hour, 58 seconds]
Transcript
Understanding CAHPS Surveys: A Primer for New Users (PDF, 706 KB)
