Improving Patient Experience: Data Analysis Methods (Webcast)
Wednesday, March 3, 2021
Summary
This webcast is the second in a series of three presentations focused on supporting healthcare organizations in using AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to improve patient experience. Speakers discussed their use of different data analysis methods to better understand patients' experiences, focus improvement efforts, identify potential solutions, and track the impact of interventions.
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ CAHPS Program (PDF, 201 KB)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ CAHPS Program (PDF, 201 KB)
Jim Schaefer, M.P.H.
Director of Surveys, Analytics & Performance Integration & Deployment
Department of Veterans Affairs
Raleigh-Durham, NC
Examples of Patient Experience Improvement (PDF, 765 KB)
Director of Surveys, Analytics & Performance Integration & Deployment
Department of Veterans Affairs
Raleigh-Durham, NC
Examples of Patient Experience Improvement (PDF, 765 KB)
Jennifer Purdy, LCSW, CPXP
Executive Director
Veterans Patient Experience Program
Dallas, TX
Examples of Patient Experience Improvement (PDF, 765 KB)
Executive Director
Veterans Patient Experience Program
Dallas, TX
Examples of Patient Experience Improvement (PDF, 765 KB)
Natalie McNeal, M.B.A., M.H.A.
Executive Director
Wellstar Community Hospice
Austell, GA
Advancing Methods of Implementing & Evaluating Patient Experience Improvement (PDF, 544 KB)
Executive Director
Wellstar Community Hospice
Austell, GA
Advancing Methods of Implementing & Evaluating Patient Experience Improvement (PDF, 544 KB)
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 215 KB)
Closing Slides (PDF, 155 KB)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 215 KB)
Closing Slides (PDF, 155 KB)
Recording
Improving Patient Experience Data Analysis Methods (01:01:05)
Related Materials
CAHPS Ambulatory Care Improvement Guide
