Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data (Webcast)

Contents

• Summary
• Speakers and Presentation Slides
• Recording

Summary

This webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program discussed how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers described how additional feedback methods complement CAHPS data, and how this integration of data sources informed their efforts to identify improvement areas and potential solutions.  

Speakers and Presentation Slides

Recording

Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Data (0:58:47)