AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast)
September 13, 2023
Contents
Summary
On September 13, AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program hosted a free webcast about how the agency’s CAHPS Consortium is addressing survey stakeholders’ emerging needs for patient experience measurement and improvement.
Topics of the webcast include:
- The value of AHRQ's CAHPS program and its use of survey results to improve patient experience.
- Updates in survey content in response to changes in care delivery.
- Efforts to improve CAHPS survey design and administration methods.
- The development of new surveys in response to emerging information needs.
Speakers and Presentation Slides
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Introduction to CAHPS IV (PDF, 202 KB)
Ron Hays, Ph.D.
Distinguished Professor of Medicine,
University of California,
Affiliated Adjunct Researcher
RAND Corporation
Los Angeles, CA
Distinguished Professor of Medicine,
University of California,
Affiliated Adjunct Researcher
RAND Corporation
Los Angeles, CA
Improving the Survey Instruments (PDF, 239 KB)
Susan Edgman-Levitan, PA-C
Executive Director
John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital/Yale New Haven, CT
Executive Director
John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital/Yale New Haven, CT
Joann Sorra, Ph.D. (Moderator)
Project Director
User Network for CAHPS, Westat
Rockville, MD
Project Director
User Network for CAHPS, Westat
Rockville, MD
Welcome (PDF, 532 KB)
Closing (PDF, 262 KB)
Recording
AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (59:21)
