CAHPS ECHO Survey Measures
For more information: Reporting Measures from the CAHPS® ECHO Survey (PDF, 48 KB)
Getting Treatment Quickly
Q3 Get help by telephone
Q5 Get urgent treatment as soon as needed
Q7 Get appointment as soon as wanted
How Well Clinicians Communicate
Q11 Clinicians listen carefully
Q12 Clinicians explain things
Q13 Clinicians show respect
Q14 Clinicians spend enough time
Q15 Feel safe with clinicians
Q18 Involved as much as you wanted in treatment
Getting Treatment and Information From the Plan or MBHO
Q43 (MCO only) Getting clinician happy with
Q39 (MBHO)/Q45 (MCO) Delays in treatment while wait for plan approval
Q46 (MCO only) Problem getting necessary treatment
Q48 (MCO only) Understanding information about treatment in written materials or on the Internet
Q41 (MBHO)/Q50 (MCO) Helpfulness of customer service
Q52 (MCO only) Filling out paperwork
Perceived Improvement
Q31 Compare ability to deal with daily problems to 1 year ago
Q32 Compare ability to deal with social situations to 1 year ago
Q33 Compare ability to accomplish things to 1 year ago
Q34 Compare ability to deal with symptoms or problems to 1 year ago
Information About Treatment Options
Q20 Told about self-help or consumer run programs
Q21 Told about different treatments that are available for condition
Rating of Counseling and Treatment
Q28 Overall rating of counseling and treatment
Rating of Health Plan (MCO only)
Q53 (MCO only) Overall rating of health plan
Office Wait
Q10 Seen within 15 minutes of appointment time
Told About Medication Side Effects
Q17 Told about side effects of medication
Including Family and Friends
Q19 Talk about including family and friends in treatment
Information To Manage Condition
Q22 Given as much information as wanted to manage condition
Patient Rights Information
Q23 Given information about rights as a patient
Patient Feels He or She Could Refuse Treatment
Q24 Patient feels that he or she could refuse a specific type of treatment
Privacy
Q25 Confident about privacy of treatment information
Cultural Competency
Q27 Care responsive to cultural needs
Amount Helped
Q29 Amount helped by treatment
Treatment After Benefits Are Used Up
Q37 (MBHO)/Q41 (MCO) Plan provides information about how to get treatment after benefits are used up
