Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Narrative Comments

Population version: Adult

Learn about the CAHPS Patient Narrative Item Sets.

Placing the items in the survey:

• Insert these supplemental items before the "About You" section of the survey.

Introducing the items: 

• Immediately before the "About You" section, add the following subheading, formatted to be consistent with existing subheadings:

  In Your Own Words (En Sus Propias Palabras)

• Add the following text before the questions:

  Healthcare providers value comments from their patients because these details tell them what is working well and what may need improvement. The next questions ask you to describe the care you get from this provider in your own words.

  Los profesionales médicos valoran los comentarios de sus pacientes porque estos detalles les dejan saber qué es lo que está funcionando bien y qué necesiten mejorar. Las siguientes preguntas le piden que describa en sus propias palabras la atención médica que recibe de este profesional médico.

• Consider adding one or both of the following sentences to warn against using the comments to seek advice and explain how the comments may be used.

  Please do not use your comments in place of a visit or phone call, or to seek advice from your provider.

  Por favor, no utilice sus comentarios como reemplazo a una visita o llamada telefónica, o a buscar consejos de su profesional médico.

Your comments will be shared with your provider (or may be reported publicly) but will never be matched to your name.

Sus comentarios serán compartidos con su profesional médico (o pueden ser reportados públicamente) pero nunca serán combinados con su nombre.