Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta)

These supplemental items are designed to be used with the CAHPS Clinician & Group Visit Survey 4.0 (beta).

• Learn about the CAHPS Patient Narrative Item Sets.
• Learn about the Clinician & Group Visit Survey 4.0 (beta).

Placing the items in the survey:

• Insert these supplemental items before the "About You" section of the survey.

Introducing the items:

• Immediately before the "About You" section, add the following subheading, formatted to be consistent with existing subheadings:

  In Your Own Words

• Add the following text before the questions:

  Healthcare providers value comments from their patients because these details tell them what is working well and what may need improvement. The next questions ask you to describe the care you got during your most recent in-person, phone, or video visit. 

• Consider adding one or both of the following sentences to warn against using the comments to seek advice and explain how the comments may be used.

  Please do not use your comments in place of a visit or phone call, or to seek advice from your provider.

  Your comments will be shared with your provider (or may be reported publicly) but will never be matched to your name.