CAHPS Surgical Care Survey Measures

For more information: Patient Experience Measures from the CAHPS Surgical Care Survey (PDF, 641 KB)

To learn about selecting scores to report and displaying the results to consumers, refer to How To Report Results of the CAHPS Clinician & Group Survey (PDF, 971 KB).

Information To Help You Prepare For Surgery

Q3          Before your surgery, did anyone in this surgeon's office give you all the information you needed about your surgery?
Q4          Before your surgery, did anyone in this surgeon's office give you easy to understand instructions about getting ready for your surgery?

How Well Surgeon Communicates With Patients Before Surgery

Q9          During your office visits before your surgery, did this surgeon listen carefully to you?
Q10        During your office visits before your surgery, did this surgeon spend enough time with you?
Q11        During your office visits before your surgery, did this surgeon encourage you to ask questions?
Q12        During your office visits before your surgery, did this surgeon show respect for what you had to say?

Surgeon's Attentiveness on Day of Surgery

Q15        After you arrived at the hospital or surgical facility, did this surgeon visit you before your surgery?
Q17        Before you left the hospital or surgical facility, did this surgeon discuss the outcome of your surgery with you?

Information To Help You Recover From Surgery

Q26        Did anyone in this surgeon's office explain what to expect during your recovery period?
Q27        Did anyone in this surgeon's office warn you about any signs or symptoms that would need immediate medical attention during your recovery period?
Q28        Did anyone in this surgeon's office give you easy to understand instructions about what to do during your recovery period?
Q29        Did this surgeon make sure you were physically comfortable or had enough pain relief after you left the hospital or surgical facility where you had your surgery?

How Well Surgeon Communicates With Patients After Surgery

Q31        After your surgery, did this surgeon listen carefully to you?
Q32        After your surgery, did this surgeon spend enough time with you?
Q33        After your surgery, did this surgeon encourage you to ask questions?
Q34        After your surgery, did this surgeon show respect for what you had to say?

Helpful, Courteous, and Respectful Staff at Surgeon's Office

Q36        During these visits, were clerks and receptionists at this surgeon's office as helpful as you thought they should be?
Q37        During these visits, did clerks and receptionists at this surgeon's office treat you with courtesy and respect?

Patients' Rating of the Surgeon

Q35        Using any number from 0 to 10, where 0 is the worst surgeon possible and 10 is the best surgeon possible, what number would you use to rate all your care from this surgeon

Communication With the Anesthesiologist*

Q20        Did this anesthesiologist encourage you to ask questions?
Q22        Did this anesthesiologist answer your questions in a way that was easy to understand?
Q24        Did talking with this anesthesiologist during this visit make you feel more calm and relaxed?

Patients' Rating of the Anesthesiologist*

Q25        Using any number from 0 to 10, where 0 is the worst anesthesiologist possible and 10 is the best anesthesiologist possible, what number would you use to rate all your care from this anesthesiologist?

*Testing during the survey development process indicated that the measures and items related to patient experience with the anesthesiologist would be best suited to efforts to improve patient experience rather than public reporting.