Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast)
January 26, 2017
Summary
This Webcast introduced a new set of five open-ended questions that prompt survey respondents to tell a clear and comprehensive story about their experiences with their health care provider and the staff in his or her office. These questions, called the Patient Narrative Elicitation Protocol (beta version), are available for use with the CAHPS Clinician & Group Survey (CG-CAHPS). The speakers reviewed the purpose of the questions, described the development and testing process, and offered recommendations for implementation. Attendees also heard from an organization that has administered these open-ended questions as part of its CG-CAHPS Survey.
Speakers and PowerPoint Slides
Mark Schlesinger, Ph.D.
Professor of Health Policy and a fellow of the Institution for Social and Policy Studies
Yale University
Presentation slides (PDF, 1.08 MB)
Lise Rybowski, M.B.A.
President
The Severyn Group
Presentation slides (PDF, 268 KB)
Barbra Rabson, M.P.H.
President and CEO
Massachusetts Health Quality Partners
Presentation slides (PDF, 408 KB)
Dale Shaller, M.P.A.
Principal
Shaller Consulting Group (Moderator)
Introduction Presentation slides (PDF, 513 KB)
Closing Presentation slides (PDF, 194 KB)
Recording
Transcript
Read the transcript of the Webcast (PDF, 334 KB)
Related Material
About the CAHPS Patient Narrative Elicitation Protocol (PDF, 410 KB)
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Schlesinger M, Grob R, Shaller D, et al. Taking Patients’ Narratives about Clinicians from Anecdote to Science. N Engl J Med 2015 August;373(7):675–9.
Schlesinger M, Kanouse DE, Martino SC, et al. Complexity, public reporting, and choice of doctors: a look inside the blackest box of consumer behavior. Med Care Res Rev 2014;71:Suppl:38S–64S.
Schlesinger M, Kanouse DE, Rybowski L, et al. Consumer response to patient experience measures in complex information environments. Med Care 2012;50:S56–S64.
