The Power of Patient Stories for Improving the Patient Experience (Webcast)
Thursday, May 12, 2022
Contents
Summary
This AHRQ webcast provided an overview of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Narrative Item sets, and the insights that rigorously elicited and analyzed narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey questions alone. Speakers explained how patient narratives can help healthcare organizations address challenges and achieve successful quality improvement initiatives.
Speakers and Presentation Slides
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 584 KB)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 584 KB)
Rachel Grob, Ph.D.
Director of National Initiatives, Center for Patient Partnerships
Senior Scientist at the Department of Family Medicine and Community Health
University of Wisconsin-Madison
Madison, WI
The Power of Patient Stories (PDF, 2 MB)
Director of National Initiatives, Center for Patient Partnerships
Senior Scientist at the Department of Family Medicine and Community Health
University of Wisconsin-Madison
Madison, WI
The Power of Patient Stories (PDF, 2 MB)
Ingrid Nembhard, Ph.D., M.S.
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Using Narratives for Quality Improvement (PDF, 1 MB)
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Using Narratives for Quality Improvement (PDF, 1 MB)
Dale Shaller, M.P.A.
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 897 KB)
Closing Slides (PDF, 739 KB)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 897 KB)
Closing Slides (PDF, 739 KB)
Recording
The Power of Patient Stories for Improving the Patient Experience (Webcast) (1:00:26)
