How Patient Narratives Can Support Your Patient Experience Strategy (Webcast)
December 10, 2024
Contents
Summary
This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program featured a moderated discussion with three CAHPS team members, who shared their research insights and described how patient narratives can be used to identify and address improvement opportunities.
Speakers and Presentation Slides
Jonathan Bakdash, Ph.D.
Social Science Analyst
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ Program (PDF, 925 KB)
Social Science Analyst
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ Program (PDF, 925 KB)
Rachel Grob, Ph.D.
Director
Qualitative and Health Experiences Research Lab
University of Wisconsin-Madison
A Narrative About Narratives (PDF, 205 KB)
Director
Qualitative and Health Experiences Research Lab
University of Wisconsin-Madison
A Narrative About Narratives (PDF, 205 KB)
Yuna Lee, Ph.D.
Assistant Professor of Health Policy and Management
Columbia University Mailman School of Public Health
Insights Leveraging Patients’ Creative Ideas For Learning and Innovation (PDF, 244 KB)
Assistant Professor of Health Policy and Management
Columbia University Mailman School of Public Health
Insights Leveraging Patients’ Creative Ideas For Learning and Innovation (PDF, 244 KB)
Denise Quigley, Ph.D.
Senior Health Policy Researcher
RAND
Insights About Child HCAHPS Survey Comments on Pediatric Inpatient Experiences (PDF, 217 KB)
Senior Health Policy Researcher
RAND
Insights About Child HCAHPS Survey Comments on Pediatric Inpatient Experiences (PDF, 217 KB)
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Welcome Slides (PDF, 665 KB)
Panel Slides (PDF, 176 KB)
Closing Slides (PDF, 247 KB)
Principal
Shaller Consulting Group
Welcome Slides (PDF, 665 KB)
Panel Slides (PDF, 176 KB)
Closing Slides (PDF, 247 KB)
Recording
How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) (1:00:31)
