CAHPS Dental Plan Survey Measures
For more information: Patient Experience Measures for the CAHPS Dental Plan Survey (PDF, 614 KB)
Care From Dentists and Staff
Q6 How often did your regular dentist explain things in a way that was easy to understand?
Q7 How often did your regular dentist listen carefully to you?
Q8 How often did your regular dentist treat you with courtesy and respect?
Q9 How often did your regular dentist spend enough time with you?
Q11 How often did the dentists or dental staff do everything they could to help you feel as comfortable as possible during your dental work?
Q12 How often did the dentists or dental staff explain what they were doing while treating you?
Access to Dental Care
Q13 How often were your dental appointments as soon as you wanted?
Q15 If you tried to get an appointment for yourself with a dentist who specializes in a particular type of dental care (such as root canals or gum disease) in the last 12 months, how often did you get an appointment as soon as you wanted?
Q16 How often did you have to spend more than 15 minutes in the waiting room before you saw someone for your appointment?
Q17 If you had to spend more than 15 minutes in the waiting room before you saw someone for your appointment, how often did someone tell you why there was a delay or how long the delay would be?
Q14 If you needed to see a dentist right away because of a dental emergency in the last 12 months, did you get to see a dentist as soon as you wanted?
Dental Plan Costs and Services
Q19 How often did your dental plan cover all of the services you thought were covered?
Q22 How often did the 800 number, written materials, or website provide the information you wanted?
Q27 How often did your dental plan's customer service give you the information or help you needed?
Q28 How often did your dental plan's customer service staff treat you with courtesy and respect?
Q20 Did your dental plan cover what you and your family needed to get done?
Q24 Did this information (from your dental plan) help you find a dentist you were happy with?
Patients' Ratings
Q10 Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate your regular dentist?
Q18 Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care you personally received in the last 12 months?
Q25 Using any number from 0 to 10, where 0 is extremely difficult and 10 is extremely easy, what number would you use to rate how easy it was for you to find a dentist?
Q29 Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate your dental plan?
