Let Consumers Drill Down to Components of Roll-Up Scores
Whenever you provide a composite or a summary score, you should seriously consider letting people drill down to the details. Not everyone will want to do this, but some will.
To learn more about using composites and summary scores to reduce the burden on users and help them decide what plan or provider to choose, go to:
Drilling Into Composite Scores
In the case of a composite, you can let people see scores on all the individual measures or survey items, or let them look only at the ones they care about most. Since composites rarely have more than four or five elements, letting people look at all them at once does not create cognitive problems.
Drilling Into Summary Scores
In the case of a summary score, the number of elements that are included could be fairly large. It is still a good idea to let people pick specific elements to examine in detail, but you might want to create more than one layer. The first layer could offer a small number of categories of measures while the second layer could include details in that category.
Learn more about using summary and drill-down scores: Cerully JL, Parker AM, Rybowski L, et al. Improving patients' choice of clinician by including roll-up measures in public healthcare quality reports: an online experiment. J Gen Intern Med 2018 Nov 16. doi: 10.1007/s11606-018-4725-y. [Epub ahead of print]
Also in "Creating Pathways for Users"
- Select Health Plans or Providers To Compare
- Select Measures or Measure Categories To Compare
- Drill Down to Items Included in Composites and Summary Scores
