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Tool: Closed-Loop Communication

Closed-loop communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods including call-outs, check-backs, and teach-back.

The illustration below captures the three key elements of closed-loop communication.

Closed loop communication is a three-step strategy: sender initiates message, receiver accepts message and provides feedback confirmation, and sender verifies message was received.

Page last reviewed May 2023
Page originally created May 2023

Internet Citation: Tool: Closed-Loop Communication. Content last reviewed May 2023. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html

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